The Coronavirus (COVID-19) has had sweeping impact across the globe. At LRS Web Solutions, we are keenly aware of our clients’ concerns, and we are fully prepared to keep your digital presence safe, secure and functioning at top performance.
For our hosting clients: for years we have maintained a website “up time” of more than 99%. Our staff routinely work offsite and have access to manage hosted servers so we expect no hiccups in this service.
For website clients with projects in progress: we are prepared to continue to advance these projects to the best of our ability. Our 2-week sprints will continue as normal. In the event of a quarantine situation, our project teams have tools to communicate and collaborate as a remote team. All our staff have the ability to access LRS systems that will enable them to provide customer support from their homes or other secure internet accessible locations. While some delays may be inevitable, our project managers believe that work can progress on schedule.
For LRS Network Support Clients: our expert consultants remain available to you as usual to provide support, maintenance and upgrades. At this time, we do not expect remote monitoring or backup to be affected. Our in-person consultation will be evaluated on a daily basis. We will keep in touch with our clients to ensure the safety of both our customers and our consultants. We will continue to work to ensure that your issues are resolved as efficiently as possible.
We understand that during a situation of potential quarantine, your digital presence will be even more important. We are prepared to continue our commitment to excellent customer service, while also keeping our staff safe and healthy.
Helpdesk tickets may be submitted at https://helpdesk.lrsws.co/ or firstname.lastname@example.org.
Thank you for your patience.